How to Get Paid: Overview & Guidelines
1. Submit Your Commission Request:
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Requests must be submitted a minimum of 1 week before closing to avoid delays.
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For efficiency, you can submit your commission request when you submit your Escrow Letter to Title, as long as it’s done promptly.
2. Document Review by Auditor:
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Submitting a commission request prompts an audit of your documents.
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Missing documents, signatures, or other requirements will be communicated by the auditor.
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Document Access Guidelines:
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Using DotLoop? The auditor can directly access your files to review.
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Using Docusign? You must upload your documents to your Command Opportunity for the auditor to access. Audit updates will be provided through Command.
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3. Payment Processing Timeline:
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Same-Day Payment: Commission requests are typically paid the same day we receive commission checks, provided the request has been submitted, and the audit is complete.
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Commission checks received after 11:00 AM will be processed on the following business day.
4. Key Reminders:
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A Required Document Checklist is available within our documents.
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Delayed Commission Requests = Delayed Payment: Submit your commission request promptly to allow time for auditing and addressing any missing items.
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All required documents must be completed and executed before payment can be released
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For team agents, confirm with your Team Leader who will handle the commission request.
Need Help?
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Our Leadership team is here to assist you with commission requests and any questions you may have.
For more details and important information about end-of-month processing and cap reset policies refer to our Policies and Procedures. Don't forget to check out our Personal Property Guidelines available in the document library.